1. -Items must be tried on over underwear for hygiene reasons.
2. -Each item must be returned in its original packaging, with tags and labels attached, and the hygiene sticker in its original place.
3. -Items that appear worn, washed, or damaged will not be accepted.
4. -Only items purchased at full price are elegible for return. We do not accept items purchased on sale or with a discount.

If the item shows any signs of wear, damage, stains, or alteration, we reserve the right to issue a partial refund or no refund at all.

If you need to make any changes to your order, please contact us within 24 hours of placing it at info@iagthelabel.com

We will do our best to assist you if the order has not been shipped.

once an order has been shipped, we are unfortunately unable to make any changes.

Please ensure that all shipping details are correct at checkout.

we are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by customer.

Sale Items cannot be returned or exchanged.

All sale purchases are considered final.

We carefully inspect all items before shipping.

If you receive a damaged or defective item and the issue is our responsibility, please contact us within 5 days of receiving your order.

When contacting us, please include:

1. Your order number
2. The name under which the order was placed
3. Clear photos showing the damage or issue

This information will allow us to review the issue and assist you as quickly as possible.

We do not cover return shipping costs. Return Shipping fees are the responsability of the customer.

Original Shipping charges are non-refundable.

Store Credit is issued within 3 business days after the returned item has been received and inspected.

Store credit is valid for 12 months from the date of issue and can be used exclusively our online store.